{"id":3219,"date":"2021-06-01T11:03:35","date_gmt":"2021-06-01T09:03:35","guid":{"rendered":"https:\/\/pagelt.com\/lexisma\/?p=3219"},"modified":"2021-11-26T12:23:46","modified_gmt":"2021-11-26T11:23:46","slug":"publication-en-ligne-par-bank-al-maghrib-dun-guide-sur-les-reclamations-et-voies-de-recours-possibles-en-cas-de-differends-entre-un-client-et-son-etablissement-de-credit","status":"publish","type":"post","link":"https:\/\/dev.pagelt.com\/lexisma\/publication-en-ligne-par-bank-al-maghrib-dun-guide-sur-les-reclamations-et-voies-de-recours-possibles-en-cas-de-differends-entre-un-client-et-son-etablissement-de-credit\/","title":{"rendered":"Publication en ligne, par Bank Al-Maghrib, d\u2019un guide sur les r\u00e9clamations et voies de recours possibles en cas de diff\u00e9rends entre un client et son \u00e9tablissement de cr\u00e9dit"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Dans le cadre des mesures l\u00e9gales et r\u00e9glementaires visant la protection du consommateur des services bancaires, la Banque centrale du Maroc a \u00e9labor\u00e9 un guide pratique portant essentiellement sur les voies de recours possibles en cas de diff\u00e9rends entre un client et son \u00e9tablissement de cr\u00e9dit.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En substance, Bank Al-Maghrib a mis en place trois recours possibles vis \u00e0 vis des \u00e9tablissements concern\u00e9s int\u00e9grant les banques et les soci\u00e9t\u00e9s de financement (soci\u00e9t\u00e9s de cr\u00e9dit \u00e0 la consommation, soci\u00e9t\u00e9s de cr\u00e9dit-bail, soci\u00e9t\u00e9s de cr\u00e9dit immobilier, soci\u00e9t\u00e9s d\u2019affacturage, soci\u00e9t\u00e9s de cautionnement et autres soci\u00e9t\u00e9s de financement).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces recours se d\u00e9finissent comme suit&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>d\u00e9p\u00f4t d\u2019une r\u00e9clamation aupr\u00e8s de l\u2019\u00e9tablissement de cr\u00e9dit ;<\/li><li>d\u00e9p\u00f4t d\u2019une demande de m\u00e9diation aupr\u00e8s du Centre marocain de m\u00e9diation bancaire ;<\/li><li>d\u00e9p\u00f4t d\u2019une r\u00e9clamation aupr\u00e8s de Bank Al-Maghrib en dernier lieu.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le client est invit\u00e9 \u00e0 faire usage de ces recours selon l\u2019ordre indiqu\u00e9 pour optimiser le traitement de sa r\u00e9clamation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Source :<\/strong> Bank Al-Maghrib, Nouvelles, Le 3\u00e8me num\u00e9ro de la s\u00e9rie de guides \u00ab Infos utiles \u00bb d\u00e9di\u00e9 \u00e0 la th\u00e9matique : \u00ab Relations Banques\/Client : Traitement des r\u00e9clamations \u00bb, mai 2021&nbsp;:&nbsp;<a target=\"_blank\" href=\"https:\/\/www.bkam.ma\/\" rel=\"noreferrer noopener\">https:\/\/www.bkam.ma\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consulter le guide&nbsp;<a target=\"_blank\" href=\"https:\/\/www.bkam.ma\/content\/download\/731375\/8349908\/version\/3\/file\/Traitement+des+r%C3%A9clamations.pdf\" rel=\"noreferrer noopener\">ici<\/a>&nbsp;dans son int\u00e9gralit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pour d\u00e9couvrir davantage d\u2019actualit\u00e9s et d\u2019autres contenus juridiques disponibles, rendez-vous sur <a href=\"http:\/\/www.lexisma.com\/\">LexisMA.com<\/a><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pas encore utilisateur Lexis\u00aeMA&nbsp;? &nbsp;R\u00e9servez imm\u00e9diatement votre d\u00e9monstration sur <a href=\"Demande%20de%20d\u00e9mo%20LexisMA\">Demande de d\u00e9mo LexisMA<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cadre des mesures l\u00e9gales et r\u00e9glementaires visant la protection du consommateur des services bancaires, la Banque centrale du Maroc a \u00e9labor\u00e9 un guide pratique portant essentiellement sur les [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[49],"tags":[],"class_list":["post-3219","post","type-post","status-publish","format-standard","hentry","category-news"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.7) - 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